A Refund Agreement may save your bacon; you may be put in the situation where a client argues that they haven’t seen an improvement in their fitness/weight/abs etc (regardless of whether or not they have been following your advice!) and therefore you should refund them the cost of their last 6 weeks working with you. You can avoid this situation altogether by ensuring that your client is aware of, and signs your refund agreement or policy.
Your refund agreement should outline how and when refunds can be requested. In particular it’s a good idea to state that refunds can only be given for unused sessions purchased. Ensure that your clients sign the policy.
You can find a Refund Agreement template in the Personal Trainer Business Forms and Templates pack for you to customise to your needs.